FAQ's

 

FREQUENTLY ASKED QUESTIONS


HOW OFTEN DO YOU RESTOCK ITEMS?

WE AIM TO KEEP UNIQUE DIFFERENT PIECES COMING BI WEEKLY  STOCKED . IF SOMETHING IS NOT IN STOCK IT MAY RESTOCK WITHIN A WEEK, BUT RESTOCK DATES DO VARY DEPENDING ON PRODUCT AVAILABILITY.

CAN I CANCEL MY ORDER?

IF YOU WOULD LIKE TO CANCEL YOUR ORDER, PLEASE EMAIL US WITHIN 24 HOURS .. IF PAST 24 HOURS FOR AN CUSTOMER ITEM / UNFORTUNTLY IT CANT BE CANCELED .  IF YOU HAVE ALREADY RECEIVED A TRACKING NUMBER IN YOUR EMAIL YOUR ORDER CAN NOT BE CANCELED.



PLEASE NOTE: IF YOUR ORDER HAS ALREADY SHIPPED, WE WILL NOT BE ABLE TO CANCEL YOUR ORDER AND WILL NOT PROVIDE ANY REFUNDS OR EXCHANGES. PLEASE CAREFULLY REVIEW ALL ORDERS BEFORE CHECKING OUT.



WHY WAS MY ORDER CANCELED?

MOST LIKELY YOUR ORDER WAS CANCELED DUE TO ADDRESS DISCREPANCIES. SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS. PLEASE CONTACT US TO VERIFY.



HOW LONG DOES SHIPPING TAKE?

SHIPPING TAKES 7-14 BUSINESS DAYS. WEEKENDS AND HOLIDAYS ARE NOT INCLUDED.
for custom pieces shipping takes 7-30 days 


HOW DO I TRACK MY ORDER?

TRACKING NUMBERS WILL BE SENT OUT VIA EMAIL WHEN YOUR ORDER IS PROCESSED. IT TAKES 3-5 BUSINESS DAYS TO PROCESS YOUR ORDER. IN THE RARE CASE THAT YOU HAVE NOT RECEIVED A TRACKING NUMBER WITHIN 7 BUSINESS DAYS OF PLACING AN ORDER PLEASE CONTACT US. WE TRY OUR BEST TO GET YOUR ORDER TO YOU SWIFTLY WITHOUT COMPLICATIONS

DO YOU EVER DO GIVEAWAYS?

YES, WE RUN OFFICIAL GIVEAWAYS ON OUR INSTAGRAM PAGE @RUNWAYREADY__  . FOLLOW US FOR A FIRST LOOK AT GIVEAWAYS, DISCOUNTS, AND NEW PRODUCTS. ALSO, THERE ARE EXCLUSIVE GIVEAWAYS AND DISCOUNTS THAT ARE FOR AWARD WINNING CLIENTS ONLY. THESE WILL BE SENT ONLY THROUGH EMAIL FOR SUBSCRIBERS. SUBSCRIBE TO OUR MAILING LIST AT THE BOTTOM OF THE PAGE TO BECOME A V.I.P AWARD CLIENT .



WHAT ARE MY DELIVERY OPTIONS  

SHIPPING OPTIONS ARE CALCULATED AT CHECKOUT. PLEASE UNDERSTAND THAT IF YOUR PACKAGE IS LOST WITHIN USPS YOU WILL HAVE TO DISCUSS THE SOLUTION WITH USPS. WE ARE NOT RESPONSIBLE FOR ANY LOST PACKAGES.



WHAT DO I DO IF I WANT TO RETURN A PRODUCT?

UNFORTUNATELY, AT THIS TIME WE ARE NOT ABLE TO OFFER ANY RETURNS DUE TO THE FACT THAT WE ARE NOT ABLE TO RESTOCK ANY PRODUCTS THAT HAVE BEEN OUT OF OUR HANDS. THIS REGULATION IS IN PLACE FOR SAFETY PURPOSES AND ADDICTIONS STORE DOES ITS VERY BEST TO ENSURE THE HEALTH AND SAFETY OF OUR CUSTOMERS. WE ASK THAT YOU PLEASE CAREFULLY REVIEW ALL ORDERS BEFORE CHECKING OUT.

 MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?

PLEASE CONTACT THE CARRIER IN WHICH YOUR PACKAGE WAS SENT. WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THE CARRIER HAS RECEIVED IT. TO ENSURE YOU RECEIVE YOUR PACKAGE TRACK YOUR ORDER AND BE AVAILABLE TO RECEIVE YOUR PACKAGE ON THE SET DELIVERY DATE.


WHAT DO I DO IF MY PACKAGE WAS RETURNED TO THE SENDER?

IF YOUR PACKAGE IS RETURNED TO US AFTER AN ATTEMPTED DELIVERY YOU HAVE 2 OPTIONS.

OPTION 1: WE CAN SEND THE PACKAGE BACK TO YOU BUT YOU WILL BE RESPONSIBLE FOR COVERING THE SHIPPING FEE.

OPTION 2: WE CAN OFFER YOU A STORE CREDIT  FOR THE PRODUCTS YOU PURCHASED BUT SHIPPING FEE WILL NOT BE INCLUDED IN THE CREDIT.